Book

Customers the day after tomorrow: how to attract customers in a world of AI, bots and automotion

by  Steven Van Belleghem

Table Of Contents

  • The third phase in digital evolution
  • Customer the day after tomorrow
  • The structure of customers the day after tomorrow
  • Feedback
  • Bringing the book to life via augmented reality
  • Customer experience in the third phase of digitalization
  • From mobile first to ai first
  • It's not the technologo, it's the customer
  • The day after tomorroe model
  • The data lever
  • New user interfaces - Fighting the commodity magnet
  • Intelligence augmented
  • Organizational models for the day after tomorrow
  • Ethics in the day after tomorrow

Subject

Technological innovations / Customer services / Customer relations / Electronic commerce

Details

Published Leuven, Belgium : LanooCampus, 2017
Language English
Material 264 p.
ISBN 9789401445214
Location
HF 5415.5 V218 2017
TCDC Bangkok - Closed Stack2

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