Book

Thanks for the feedback: the science and art of receiving feedback well (even when it is off base, unfair, poorly delivered, and frankly, you're not in the mood)

by  Douglas Stone / Sheila Heen

Table Of Contents

  • The feedback challenge. Three triggers
  • Truth triggers. Separate appreciation, coaching, and evaluation
  • First understand
  • See your blind spots
  • Relationship triggers. Don't switchtrack
  • Identify the relationship system
  • Identity triggers. Learn how wiring and temperament affect your story
  • Dismantle distortions
  • Cultivate a growth identity
  • Feedback in conversation. How good do I have to be?
  • Navigate the conversation
  • Get going
  • Pull together

Subject

Feedback (Psychology) / Interpersonal communication

Details

Published New York, NY. : Viking, 2014
Language English
Material 348 p.
ISBN 0670014664 / 9780670014668
Location
BF 321 S877 2014 C.1
TCDC Bangkok - General Collection
BF 321 S877 2014 C.2
TCDC Bangkok - Closed Stack2

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