Book

Woo, wow, and win: service design, strategy, and the art of customer delight

by  Thomas A Stewart / Patricia O'Connell

Description

Two best-selling authors and business experts use real-world examples to demonstrate the importance of Service Design in keeping modern customers, who have many choices and high expectations, happy and coming back

Table Of Contents

  • Setting out
  • The principles of service design
  • Service design in action

Subject

Customer services / Customer relations / Service industries

Details

Published New York, NY. : Harper Business, 2016
Language English
Material 315 p. ;
ISBN 0062415697 / 9780062415691
Location
TCDC Bangkok - New Arrival (Books)
TCDC Commons W District – General Collection

Related To This Item

สื่ออื่นๆ ที่เกี่ยวข้อง


You May Also Like

แนะนำสื่ออื่นๆ ที่น่าสนใจ


Your Recent Views

สื่ออื่นๆ ที่คุณเพิ่งดู